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Manager Trade Team - Investment Operations

Chicago, IL

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Manager, Trade Team - Investment Operations Summary The Trade Team Manager manages one or more Investment Operations Outsourcing (IOO) trade teams and is responsible for ensuring the quality of IOO middle office services delivered to one or more clients. The Trade Manager makes staffing decisions, establishes team and employee performance standards, conducts performance management reviews and helps to ensure employee developmental and training needs are achieved. The successful Trade Manager has industry subject matter expertise enabling them to understand the needs of complex and large clients and can navigate the Northern Trust service & delivery organization serving as an advocate for all IOO clients. The Trade Manager consults with clients, Client Service Managers, and the Shared Service NT service & delivery organization to deliver solutions that meet the evolving needs of NA IOOu2019s clients. Major Duties u2022 Recruit, train, mentor and develop employees. u2022 Learn all of the key functions that the trade team is performing for all assigned clients. u2022 Research, analyze and resolve complex trade matching and settlement issues. u2022 Participate as needed on behalf of trade in client Quarterly Service Reviews, Due Diligence meetings, and other client meetings. u2022 Build working relationships and regular touchpoints with clients. u2022 Serve as a point of escalation, ensure issues are logged and work to promptly resolve client trade issues. u2022 Define performance standards, conduct performance reviews and handle salary administration for individuals. u2022 Provide management, leadership and guidance to staff, creates an environment that encourages employee engagement, teamwork, and communication. u2022 Develop staffing and succession plans, and ensure all team members are cross trained. u2022 Provide holiday coverage for at least 2 holidays per year, supervising the trade partners working the holiday. u2022 Proactively prepare to ensure an effective onboarding experience for new Partners. u2022 Create, document, maintain and improve process flows, operating procedures and controls. u2022 Champion, sponsor and/or participant on business and technology enhancement initiatives. u2022 Ensure appropriate operational controls in order to manage and mitigate risk to Northern Trust. u2022 Perform cost benefit and impact analysis related to new client service requests as they relate to trade. u2022 Responsible for analyzing trade metrics as part of oversight of the team and to provide process improvement suggestions. u2022 Responsible for working with peer trade managers to help create and execute a Functional Team Operating & Action Plan that seeks to improve service quality, operating efficiency and team effectiveness. u2022 Build relationships and meet regularly with Client Service Managers (CSMs) and NT support groups. u2022 Responsible for obtaining in-depth knowledge and understanding of IOO products and services and how they are manufactured and delivered. Knowledge / Skills u2022 Technical knowledge of financial services, asset management and investment operations u2022 Experience working with DTCC Alert, CTM, TradeSuite, & Bloombergu2019s Fail Station preferred u2022 Knowledge of Equity and Fixed Income global settlements preferred u2022 Excellent oral and written communication skills u2022 Analytical and problem solving skills u2022 Highly flexible and adaptable to change u2022 Demonstrated success in coaching and developing individuals Leadership and organizational skills to develop periodic goals and to manage and motivate team members towards achieving the goals set Experience Required u2022 A college or university degree and / oru00a0relevant work experience u2022 3 years of prior management experience u2022 5 years of prior Financial Industry Operations, Asset Management and / or Investment Operations middle office experience u2022 Previous client management and client service experience in a service oriented environment

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