Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in New York City, NY
View more jobs in New York

Job Details

Rates E-Trading Senior Support Analyst

Company name
Citigroup Inc

Location
New York City, NY

Apply for this job






12 hit(s)  

Profile

Rates E-Trading Senior Support Analyst','18007252','!*!

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explain what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Background:

Provide primary support for the Fixed Income US bond pricing/analytics, Interest Rates Swaps pricing/analytics, electronic trading, risk, order and offer management applications and market execution systems together with support of the associated infrastructure and process components. 

This role in the E-trading team is client facing and has a large amount of interaction with the Trading desk and Development teams so will be able to very quickly obtain a strong knowledge of the Fixed Income Bond Market both from a Rates and Futures perspective

Develop extensive knowledge of the Marketview platforms and processes. These provide electronic trading functionality for the Fixed Income Front Office business groups for pricing analytics, offering generation and submission, automated response to customer enquiries, automated trade execution, automated hedging of orders and post trade feeds to downstream systems. 

Key Responsibilities:

Application Support

Day to day technical support of the Fixed Income pricing / offering and execution system applications for New York based trade floor users

 Diagnosis and resolution of trade floor client issues and escalation of problems to the appropriate development teams, using the standard problem management tools (ServiceNow)

Liaise with other technical support services (i.e. UNIX system administrators, PC desktop, corporate network and market data support teams) to maintain interfaces with the e-trading platforms and other corporate systems

Interaction with business support groups (FI Electronic Trading, Security Coding Team, Quants)

Start of day checks, continuous monitoring, and regional handover

Own and manage the incident response process. Must be able to escalate problems to appropriate technology and business teams, while adhering to Service Level Agreements

Application monitoring as well as the underlying infrastructure

Participate in application releases, from development, testing and deployment into production

Perform post release testing after application releases and infrastructure updates

Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

Understanding and documenting business requirements and effectively communicating to the Development teams

 Organizational

Ensure all productions issues are logged and updated as per the Support team policies and procedures

Effectively  share information with other support team members and with other technology teams

Ability to plan and organize workload

Supervise junior member of staff

Business Knowledge

Knowledge of Rates business

Understand business terminology

 ','!*!Essential Skills:

Application Support Experience:

5 years in experience working in a support environment

Understanding problem management methodologies

Experience supporting the ION MarketView platform

Experience of 1st & 2nd Line support of trading applications from a face to face perspective (NOT desktop support )

Previous experience of providing support of Trading systems and trader communities

Previous experience of external electronic markets

Unix/Linux knowledge and practical usage. (Able to navigate the system and know the core administration functions)

Sybase SQL knowledge and practical usage. (Able to create adhoc SQL queries)

Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Experience of tech problem solving in a pressurized trading environment

Strong team player

Experience using call/ticketing software

Additional Skills:

Experience with Messaging Technologies (TIBCO EMS a plus)

Experience with real-time monitoring systems such as ITRS Netagent

Job scheduling tools (e.g. Autosys)

Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

Issue tracking and reporting using tools such as JIRA

Familiar with programming languages – Java, Python, etc

 ','Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity','Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity','Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.','Citi won’t discriminate against anyone for discussing pay, but those with access to pay data in their work can’t disclose it unless responding to complaints/investigations or legal requirements.','NAM-USA-NY-New York','','Technology','Full-time','Bachelor's Degree','Day Job','Regular','No','388 Greenwich Street, New York, NY','388 Greenwich Street, New York, NY','Rates E-Trading Senior Support Analyst'

Company info

Citigroup Inc
Website : http://www.citigroup.com

Company Profile
Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial products and services. We strive to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible.

Similar Jobs:
Senior Capital Markets Risk Analyst - Accounting Policy Team - Supervision Group - Federal Reserve Bank of New York','254029','Federal Reserve Bank of New York','NY-New York City','','Full-time','Regular','Exempt','Exempt','Exper...
Primary Location: NY-New York City Full-time / Part-time: Full-time Employee Status: Regular Overtime Status: Exempt Job Type: Experienced Travel: Yes, 10 % of the Time Shift: Day Job Job Sensiti...
CIB F&BM Rates Product Controller, Associate','180016596','!*!JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment b...
EmploymentCrossing is great because it brings all of the jobs to one site. You don't have to go all over the place to find jobs.
Kim Bennett - Iowa,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
TradingCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
TradingCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 TradingCrossing - All rights reserved. 169