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Ocean Export Manger
What we're looking for…
Compass Forwarding is currently looking for an experienced Ocean Export Manager. The idea candidate has at least 5 years' experience in the freight forwarding industry.
The Ocean Export Manager is responsible for overseeing an 8-person department ensuring the proper and timely movement of shipments as well as client satisfaction.
What makes us different:
We like intelligent people and our philosophy is that rote data entry is a waste of resources. As a paperless and highly digitized office, we will train you on our internal systems which can be customized in order to automate many processes allowing for you to spend your time providing unparalleled customer service and creative logistics solutions.
Compass Forwarding is a full-service international transportation and logistics company, specializing in customized logistics solutions. For over 60 years, we have been providing our customers with the most efficient and cost-effective services available. With headquarters located in New York, as well as regional branches throughout Asia, the Middle East, South America, and Europe; Compass strives to provide unparalled customer service by land, sea, or air.
After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:
Individual Health Insurance Coverage (Medical, Vision, and Dental)
Vacation, Personal and Floating Days
Bi-Annual performance review with opportunities for a salary adjustment and/or bonus (contingent upon company financials and on-the-job performances)
Commission on any internal sales
After 1 full year of employment: 401K Plan
Compass Forwarding is a third-generation family owned company. We value teamwork and dedication above all and aim to provide all employees with opportunities for growth within the organization. We are proud of the fact that our average employee has been with us for over 20 years, and as we grow, we are looking for strong people to join our team. We try to keep things light to offset the rigors of the industry. We host company happy hours, Nintendo Wii nights, holiday parties, team lunches, picnics, and other team building events.
About the Position
Duties and responsibilities include the following (other duties may be assigned):
Oversee and manage all export related activities in accordance with company policy and procedure
Support sales department to develop and maintain export revenues
Negotiate and monitor export rates and services to reduce operating costs and increase profitability
Research and resolve customer complaints on export sales, service and operational issues
Audit and research service performance issues and develop recommendation for improvement
Ensure a safe working environment through consistent practice of safety programs and procedures
Select and place staff, ensure staff training and define specific job assignments
Manage staff performance to ensure required level of productivity and organizational objectives are met
Utilize effective communication skills / methods with internal and external customers
New York Office M-F 8:00 am – 5:00 pm EST
This is a management position, as such it requires exceptional interpersonal, analytical, problem-solving, and communication (verbal and written) skills.
Education & Experience:
Bachelors or Associate's degree preferred and six months to one year of related experience.
3-5 years of related supervisory/management and export/international experience.
Compass is a paperless company and as such we heavily rely on technology. While we will train on our programs, a fundamental level of comfort with a personal computer and windows operating system is required.
Knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
Previous experience with IES is a plus