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Sr Team Manager - Trade Support Group

Westlake, TX

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Westlake - TX, TX2050R, 2050 Roanoke Road, 76262-9616 Kyle David Livingstone 0628-41852 Our Opportunity: Client Service & Support (CS&S) is the primary service and trading arm for Schwab Investor Services. CS&S provides service to our retail clients to fulfill our purpose of championing every client's goals with passion and integrity. The vision for CS&S is to be engaged Financial Service Professionals who inspire client loyalty by providing guidance and solutions to fulfill clients' needs. With a focus on employee development and collaboration, we help clients and employees reach their goals. CS&S builds loyalty with clients and employees one interaction at a time. The Trade Support Group is responsible for managing risk through education, communication, and by strengthening business partnerships in an effort to enhance the client experience and restore client loyalty. The Trade Support Group handles second-level escalations on all trade related issues acting as a liaison to trading operations and market centers to ensure best in class trading experience. What you'll do: As a Trade Support Team Manager, you will have the opportunity to: Provide coaching, daily supervision and empowerment to a highly skilled team of Resolution Managers Monitor the daily workflow of the team, balancing **** or 24 (8) licenses; 57 preferred At least 5 years of Service Management experience preferred Ability to be registered in all US States and Territories is required An ability to maintain a fun, yet professional work environment with both the locally-led team as well as with remotely-led teams and peers Experience supporting all Schwab electronic products is preferred Extensive trading background, client relationship support or escalation group experience Thorough knowledge of brokerage/financial services industry, market mechanics, trading operations, audit, compliance, and general regulatory developments Positive attitude, enthusiasm, professionalism, and strong work ethic with the highest level of integrity Demonstrated passion for providing client-centric solutions that successfully decrease risk, client effort, attrition and costs Excellent verbal and written communication skills to influence and build consensus Proven presentation skills with experience working collaboratively across business units Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Job Specifications: Relocation Offered? No Work Schedule Days Languages English - spoken Current Licenses / Certifications FINRA Series 24, FINRA Series 63, FINRA Series 8, FINRA Series 10, FINRA Series 7, FINRA Series 9 Relevant Work Experience Trading-6 yrs, Financial Services-6 yrs, Trading-2-5 yrs, Customer Service-6 yrs Position Located In TX - Westlake Education HS/GED Job Type Full Time Category: Customer Service/Client ServiceRelocation Offered? TX - WestlakeWork Schedule: DaysLanguages: English - spokenCurrent Licenses / Certifications: FINRA Series 24, FINRA Series 63, FINRA Series 8, FINRA Series 10, FINRA Series 7, FINRA Series 9Relevant Work Experience: Trading-6 yrs, Financial Services-6 yrs, Trading-2-5 yrs, Customer Service-6 yrsEducation HS/GEDRequisition #: 0628-41852,

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