Overview The role of the Operational Account Manager is to be responsible for the operational set up, management and development of relationships with Sportradar's Managed Trading Services (MTS) customers and bookmakers. The successful candidate will act as the primary point of contact to key clients and internal departments and will coordinate responses and feedback to provide solutions to customer queries. The Challenge Support customers throughout product launch. Ongoing monitoring and improvement of trading performances - granular analysis by sportsbook/sport/league. Partner with customers to identify, discuss areas of improvement, such as coverage and market issues, player profiling, risk policies, pricing support and recommend solutions. Build and maintain relationships with customers, and ensure customers are satisfied with products and services. Seek opportunities to provide additional features/updates to MTS customers. Promote and coordinate the execution of actions aimed at improving trading performance and optimize the delivery of MTS Service. Monitor processes to ensure achievement of service levels and early identification of any structural issues. Occasional travel, both domestically and internationally, to customer sites to deliver presentations Identify customer training needs and coordinate and delivery training Other duties as assigned. Your Profile At least five years of trading experience in the betting industry, preferably in different jurisdictions, with both online and retail exposure and with senior trading room management responsibilities. Passionate about sports. Understanding of US/Decimal/Fractional Odds. Demonstrated experience in building and maintaining customer/client relationships. Fluent in English (both written and spoken). Additional languages considered a bonus. Technically-savvy, ability to learn online tools quickly, and forward thinking. Superior verbal and written presentation and communication skills. Experience identifying key decision makers and influencing executive-level stakeholders. Excellent problem-solving skills - able to effectively and proactively identify and analyse problems and find appropriate solutions. Collaborative team player, ability to work well with others and have the confidence and integrity to earn internal team's confidence quickly. Creative & inquisitive thinker, keen to further refine systems and processes Flexibility to adapt to changing priorities as well as product environments, and ability to meet strict deadlines. Must be able to work well with others as part of a team. Experience working in a global, multilingual organization. Willing to travel 25% for client meetings, both domestically and internationally. Our Offer A fast-paced company moving at the intersection of technology, sport data, business intelligence, and marketing. Talk sports every day. Camaraderie of a talented and passionate team of sports-minded professionals. Competitive salary and benefits. Excellent medical and dental plans, 401K. paid vacation and sick & safe time leave. Sportradar Sportradar is a global leader in understanding and leveraging the power of sports data and digital content for its clients around the world. We provide cutting-edge solutions and services to media companies, bookmakers, sports federations and state authorities. We are a truly international business employing over 2,000 people in more than 30 locations around the world. Our rapid growth has been driven by technological innovation alongside an understanding of our clients' business needs. It is our commitment to excellent service, quality and reliability that makes us the trusted partner of more than 1,000 companies in over 100 countries. We occupy a unique position at the intersection of the sports, media and betting industries. This creates an exciting and fast-moving working environment that rewards creative thinking and hard work. We are passionate about what we do, and we care passionately about our people. If you think you're up to the challenge, come and help us to grow, innovate and develop! Make the team: Join us and shape your future as well as ours! Visit the Sportradar careers page at **** Make the team: Join us and shape (y)our future!