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Junior Sportsbook Trader and Customer Support

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Street, MD

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Company DescriptionAltenar is a provider of sportsbook software and services to licensed gaming operators.Ranging from ‘software-only’ product offers to the provision of a fully-managed sports bettingplatform stack, Altenar offers proven stability coupled with a flexible and personalised service.Our software is developed and operated in-house, whilst being powered by premium qualitydata feeds.Job DescriptionJunior sportsbook trader and customer support’s position is the “front line” in terms ofcommunication, response and resolution of all clients’ queries and demands (B2B) in order tomaintain the high standards of customer service. As a part of the team you will beresponsible for the risk management by following and adopting Altenar's policies and rules forsportsbook events offered. Under the guidelines of senior supervisors, you will be responsiblefor the handling of odds compilation and prices, so they are up to date and aligned withfast moving competition. Client’s betting pattern and profiling understanding is another keyaspect of the job role, along with liability management and report analysis.In order to gain product knowledge, it is expected for junior trader to join the Trading andSupport department for a period of 3 months, which would be considered as trainingResponsibilitiesMonitor sports events and resultsMonitor incoming betsMarket and event settlementMonitor customers, limits and betting patternsPerform targeted betting analysisAnalyze competitor's activity and proceed to critical adjustmentsSupport and contact key clientsUnderstand and fulfil customer's promotional bonus offersIdentify and manage customer technical issues promptly in order to avoid escalation on the IT departmentLiaised with other departments (Fraud, Finance, IT, Marketing)QualificationsGood knowledge of sports bettingGood knowledge in both live and pre-live tradingFluent in EnglishFluency in SpanishExcellent communication skills and ability to explain things clearly in writtenStrong Mathematical abilityAble to work flexible schedules including nights, weekends and public holidaysAble to multitask and work under pressureStrong analytical and problem solving abilityI'm interested

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Company Profile
PharmaCannis is a medical cannabis provider under the Illinois Compassionate Use of Medical Cannabis Pilot Program Act. We take pride in the professionalism, compassion, security and privacy we provide to patients and caregivers. PharmaCannis strives to enhance the lives of patients through quality products and impeccable service, while maintaining a clean, safe, and peaceful environment. We seek to improve our community’s understanding of medical cannabis and its effects through reliance on science-based research. Our staff is friendly, knowledgeable and compassionate. We will always maintain full, accurate, and complete compliance with Illinois law.

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