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Job Details

FX Dealer Digital Platforms

Company name
Western Union Holdings Inc.

Washington, DC

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FX Dealer, Digital Platforms

Western Union



Job #633073361

Job Title:

FX Dealer, Digital Platforms

Requisition #:


Western Union is changing. Yes, we’re the

company that moves money around the world quickly and reliably in 200 countries

and territories. We are also present in over 510,000 locations bringing immense

distribution convenience to our consumers. At Western Union Business Solutions,

our vision is to be the preferred financial services provider for global

business – millions of businesses with unmet financial service needs. That

means aggressively pursuing the foreign exchange and payment solutions markets,

as well as digital, mobile, ATM/kiosk and stored value card strategies that

will meet the needs of today’s global consumers and businesses. So, if you’re

looking for a company on the move – and truly one of the most diverse and

inspiring work environments on the planet – then Western Union Business

Solutions could be for you.

Right now, we are seeking a DigitalRelationship Manager in District of Columbia.

In this role, you will be

responsible for delivering an excellent client experience for a full regional

portfolio of VSE digital customers. You will have specific responsibilities for

Migration and Adoption, Nurture and Support. Responsible for achieving regional

cross and upsell targets. Advocate for EDGE payments platform.

Sound interesting? Here are some specifics:

Manage significant portfolio (400 ) of VSE clients, providing anexcellent customer experience, using “sales through service” techniques toensure retention, use of EDGE platform and increase in productholdings/services

Ensure clients passed through from mid-office have a high-qualityinteraction [or direct if applicable]

Hit agreed targets for cross and upsell, using “sales throughservice” techniques.

Implement regional business plans as devised by Inside Sales teamleader and regional stakeholders.

Engage with members of VOC, Product and Digital teams, providingclient feedback in appropriate formats

Maintain accurate customer records on SFDC post client engagementto agreed standards

Yearly revenue targets of $x against portfolio of x clients

Develop requirements for improvements in platform as necessary,engaging with Digital VOC lead and VP Digital as necessary.

Leverage centrally generated Data and Analytics reports to target andcontact clients with potential for cross/upsell and qualify leads beforehanding to FX and Payments specialists.

Respond to incoming cross and upsell opportunities from MiddleOffice support (by phone, online, etc) and answer appropriately

Ensure reaccreditation of accounts every year.

Work with Regional and GTM Marketing on reactivation and nurturingcampaigns

Leverage existing EDGE client referrals to mine for new businessand execute against marketing acquisition campaigns.

Facilitate customer platform activation and adoption

Execute manual client transaction requests as required (Note: thesubset of individuals within the team who need to (and have the skills to) beable to support client transactions)

What you will need to succeed:

3 years of progressive sales/service experience within an FS orother relevant sector (digital experience preferred)

Successful selling/service experience with services or intangibleproducts, into a variety of environments, including orgs with multiplestakeholders.

3 years in target driven environment

Proven experience of working within and selling/serving remoteclients

Proven ability to create selling/service protocols for remoteclients

Thorough understanding of how to apply compliance protocols to“sales through service” approaches

Worked within/led an integral part of a wider team with stricttargets

Strong verbal and written communication and interpersonal skills

Self-starter with excellent time management.

Enjoys working in target driven organization

Confident and “can do” attitude. Enthusiastic with strong desireto succeed.

BA level

What will make you stand out:

• Understanding

of payments industry and FX services advantageous but not essential

• Knowledge

of international payments and foreign exchange products and service

advantageous but not required

What’s in it for you?

Competitive global pay and benefits

Unparalleled experienceas part of one of the most advanced compliance teams in the world, withopportunities to build valuable skills and grow your career.

Diverse, global teamwith colleagues in over 50 countries.

Whatit’s like here:

Western Union (WU) is a company on the move!

We believe that when money moves, better things can happen. From small

businesses and global corporations, to families near and far, or NGO’s in the

most remote communities on Earth, WU helps people and business move money

globally. We have a rich legacy of innovation, and are continuing to develop

new and more convenient ways for our customers to send and receive money

through digital, mobile and retail channels. We have a combined digital and

retail network that spans over 200 countries and territories. Some companies

specialize in cash-based retail money transfer and others play only in digital.

We are leaders in both!

Being on the Western Union team means

being tenacious and goal-oriented. It means taking risks and quickly

finding the path to success. It means having integrity, and finding ways to

make things work. It means thriving as part of a diverse, global team

of over 10,000 people who are committed to

moving money for better

. It

means being driven to win, and to do work that makes a difference… on a global

stage. Sound like you? Apply now!

Inclusion and diversity are fundamental

to our culture and success. Achieving our common vision depends on people

with diverse backgrounds working together. Who knows;

your unique point of view could be the key to our

next groundbreaking idea. We’d love to explore that


Western Union is proud to be an EqualOpportunity-Affirmative Action Employer.


are committed to equal employment opportunity regardless of

race, color, religion, sex (including pregnancy or related medical conditions),

national origin, veteran status,sexual

orientation, gender identity, age, disability, marital status or other

protected category.


Updated 04/14/2018

Company info

Western Union Holdings Inc.
Website :

Company Profile
Western Union Business Solutions is a global leader in foreign exchange and international payments. With industry expertise and market-leading technology, we help companies to deliver funds fast. In 2009, Western Union acquired Custom House, an award-winning industry leader with over 18 years of experience in international payments and currency risk management. By leveraging Custom House's technological innovation and industry experience with a globally-recognized company with a strong financial backing, this acquisition allowed us to further establish our presence in the field of global business-to-business payments, helping our clients to expand into competitive, profitable new markets.

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